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Documentation Index

Fetch the complete documentation index at: https://docs.berrybyte.net/llms.txt

Use this file to discover all available pages before exploring further.

If you or other players can’t connect to your server, don’t worry, most issues are easy to fix. This guide covers the most common reasons a server becomes unreachable and how to solve them quickly.

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Is Your Server Running?

Your server must be online before anyone can join.
Check the top of your panel:
  • Running → OK
  • Starting → wait 1–3 minutes
  • Stopping → wait for shutdown
  • Offline → click Start
If your server is stuck on Starting, check your latest logs.

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Check Your Server IP & Port

Make sure you’re using the correct:
  • IP Address
  • Port
  • Connection Address shown in your panel
Server IP and port location
Copy/paste exactly as shown — even one wrong number will prevent joining.

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Restart Your Server

Restarting fixes:
  • Port binding issues
  • Temporary crashes
  • Cached mods/plugins
  • Stuck processes
Click Restart and try again.

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Incorrect Game Version

The most common reason players can’t join. Check that:
  • Your server is on the same version as your game client
  • Mods/plugins match the version
  • You didn’t accidentally update your game but not your server
If your game auto-updated, update your server too.

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Mods / Plugins Causing Crashes

If you recently added mods, plugins, or resource packs:
  • Stop your server
  • Remove the most recent additions
  • Start again
  • Check your logs for errors
A bad mod/plugin can break the startup process and block connections.

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Network / Firewall Restrictions

Some networks block game traffic:
  • School WiFi
  • Work networks
  • Public hotspots
  • Parental controls
  • VPN conflicts
Try:
  • Using mobile hotspot
  • Disabling VPN
  • Switching networks
If your players can connect but you can’t → this is the cause.

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Server Is Still Starting Up

Heavy modpacks or large worlds may take longer to boot. Wait 2–5 minutes if you see:
  • “Preparing spawn”
  • “Loading world”
  • “Starting server”
  • “Loading mods”
Avoid spamming Start — it may interrupt loading.

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Resource Limits Reached

If your RAM or CPU is maxed out, your server may become unreachable. Check your Resource Usage tab:
  • RAM pinned at 100% → add more or remove mods
  • CPU spikes → restart or optimize
  • Disk usage full → delete logs or old worlds

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Your Server Was Updated / Restarted Automatically

If you recently installed:
  • New version
  • New mods/plugins
  • New world
You must restart your server to apply changes.

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Still Can’t Connect?

If none of the above solved it, include this info when contacting support:
  • Your server ID
  • The IP + Port you’re using
  • A screenshot of your logs
  • What changed before the issue began
Still not working? Get help