Server Stuck on Pending
If you’ve rented a server and the order status is stuck on Pending, there may have been an issue with the automatic provisioning system. Don’t worry - this is usually resolved quickly with the right steps.Quick Resolution Steps
- Wait 10 Minutes: Most pending orders resolve automatically within this timeframe
- Check Your Email: Look for order confirmation and an email named “Account Created” - use that email to login to the game panel
- Refresh The Page: Sometimes the status updates but doesn’t refresh automatically
- Contact Support: If still pending after 10 minutes, let us know and our team can activate it immediately
Common Causes
Payment Processing Delays- Bank verification taking longer than usual
- Payment method requiring additional authentication
- High-volume periods causing processing delays
- Scheduled maintenance affecting provisioning
- Server location experiencing high demand
- Automatic systems temporarily offline
- New account requiring manual verification
- Unusual payment patterns triggering security checks
- Geographic restrictions requiring review
Common Issues
Order Shows Pending for Hours- Contact live chat immediately for manual activation
- Provide your order number and email address
- Our team can resolve this within minutes
- This indicates a provisioning issue, not a payment problem
- Your server will be created once the issue is resolved
- No additional charges will occur
- Wait for the “Account Created” email before attempting login
- Check spam folder for account credentials
- Use the direct login link provided in the email
Prevention Tips
For Future Orders:- Use established payment methods when possible
- Ensure billing information matches payment method exactly
- Order during off-peak hours for faster processing
- Keep your email accessible for verification if needed
Related Guides
- Getting Started Guide - What to do after your server is activated
- Billing & Account Management - Understanding the order process
- General Troubleshooting - Fix issues after activation
- Free Trial - Try our service risk-free