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Server Stuck on Pending

If you’ve rented a server and the order status is stuck on Pending, there may have been an issue with the automatic provisioning system. Don’t worry - this is usually resolved quickly with the right steps.

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Quick Resolution Steps

  1. Wait 10 Minutes: Most pending orders resolve automatically within this timeframe
  2. Check Your Email: Look for order confirmation and an email named “Account Created” - use that email to login to the game panel
  3. Refresh The Page: Sometimes the status updates but doesn’t refresh automatically
  4. Contact Support: If still pending after 10 minutes, let us know and our team can activate it immediately

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Common Causes

Payment Processing Delays
  • Bank verification taking longer than usual
  • Payment method requiring additional authentication
  • High-volume periods causing processing delays
System Maintenance
  • Scheduled maintenance affecting provisioning
  • Server location experiencing high demand
  • Automatic systems temporarily offline
Account Verification
  • New account requiring manual verification
  • Unusual payment patterns triggering security checks
  • Geographic restrictions requiring review

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Common Issues

Order Shows Pending for Hours
  • Contact live chat immediately for manual activation
  • Provide your order number and email address
  • Our team can resolve this within minutes
Payment Charged But Server Not Created
  • This indicates a provisioning issue, not a payment problem
  • Your server will be created once the issue is resolved
  • No additional charges will occur
Can’t Access Game Panel
  • Wait for the “Account Created” email before attempting login
  • Check spam folder for account credentials
  • Use the direct login link provided in the email

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Prevention Tips

For Future Orders:
  • Use established payment methods when possible
  • Ensure billing information matches payment method exactly
  • Order during off-peak hours for faster processing
  • Keep your email accessible for verification if needed
Need immediate help? Open live chat and our team will activate your server right away.