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We want every customer to have a smooth experience on berrybyte. If something doesn’t go as expected, our refund process is designed to be simple and transparent.

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2-Day Refund Policy

We offer a 2-day (48 hour) refund window for any reason. If you request a refund within 48 hours of the charge, we will issue it. This applies to:
  • New subscriptions
  • Renewals
  • Plan upgrades
Your server will remain active until the refund is processed, unless you request immediate cancellation.

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Refunds After 2 Days

Refund requests made after the initial 2-day window may still be approved if there is a clear billing error, such as:
  • A duplicate charge
  • A charge higher than expected
  • A subscription created by accident
  • A renewal you attempted to cancel but system–side error prevented
If the charge was correct and the service was used, refunds past the 2-day window are typically not eligible.

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Refund Method

Refunds are issued to the original payment method by default.
If you prefer, we can instead provide account credit, which:
  • Never expires
  • Can be used on any future berrybyte server
  • Applies automatically at checkout
Just let us know your preference in the ticket.

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How to Request a Refund

To request a refund:
  1. Go to Support → Open a Ticket
  2. Select the Billing category
  3. Include:
    • Invoice number
    • Server ID (if applicable)
    • Date of the charge
    • Whether you prefer a refund or account credit
Our team will review your request and get back to you promptly.
If you have questions about billing or charges on your account, feel free to contact us — we’re here to help.