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Cancel Your Subscription

Done with your gameplay? You can cancel your BerryByte server subscription plan at any time with flexible cancellation options. We make the process simple and transparent, with no hidden fees or complicated procedures.

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1. Save any data

If needed, download any data or backups from your server before it’s deactivated. Once cancelled, the server data will no longer be accessible. You can upload the backup whenever you’re ready to start a server again.

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2. Go to Billing

Log in to your BerryByte billing account and select the service you want to cancel.

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3. Submit cancellation

Find your active plan and choose the Request Cancellation button. Then, write a brief reason to why you’re cancelling your plan; this helps us immensely in improving our services! Finally, select between Immediate or End of Billing Period cancellation and press Request Cancellation.
Cancellations are processed at 9AM CST every morning. Once the cancellation is processed, all server data is removed.

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Common Issues

Can’t Find Cancellation Option
  • Ensure you’re logged into the correct billing account
  • Look for “Request Cancellation” button on your service page
  • Contact support if the option isn’t visible
Want to Keep Data After Cancellation
  • Create a backup before cancelling using the backup feature
  • Download your backup files to your computer
  • Server data is preserved for 7 days after cancellation for reactivation (coming soon)
Accidental Cancellation
  • Contact support immediately if cancelled by mistake
  • Reactivation is possible if the server isn’t terminated yet
  • No data loss if reactivated quickly
Need help? Chat with us or join our community Discord server.