BerryByte Billing & Account Management - Plans, Payments, and Support
Complete guide to managing your BerryByte game server hosting account, billing, subscription plans, payment methods, upgrades, cancellations, and customer support.
Billing & Account Management
Welcome to your complete guide for managing your BerryByte account and billing. Whether you’re just getting started with a free trial, need to upgrade your server, or want to manage your subscription, you’ll find everything you need here.Account Essentials
Getting Started
- Free Trial Guide - Start with a 2-day free trial
- Account Setup - Complete server setup walkthrough
- Server Pending Issues - Resolve activation problems
Subscription Management
- Upgrade Your Plan - Scale up for more players or performance
- Cancel Your Subscription - End your service when needed
- Billing Cycles & Payments - Understanding your charges
Billing Information
Payment Methods
We accept multiple payment options for your convenience: Credit & Debit Cards- Powered by Stripe for secure processing
- Supports Visa, Mastercard, American Express
- Automatic billing for subscriptions
- Secure online payments
- One-click checkout for returning customers
- PayPal balance or linked accounts
- Direct bank transfers for European customers
- Powered by Stripe
- Ideal for recurring payments
- Bitcoin, Ethereum, and other major cryptocurrencies
- Powered by Coinbase Commerce
- Perfect for privacy-conscious users
Billing Cycles
Monthly Billing- Charged every 30 days from activation
- Pro-rated adjustments for upgrades/downgrades
- Cancel anytime with immediate or end-of-cycle options
- Save money with yearly subscriptions
- Discounted rates compared to monthly
- Full refund available within 48 hours
Account Management
Accessing Your Account
Game Panel Access- Login at game.berrybyte.net
- Manage servers, files, and configurations
- Monitor performance and usage
- Access at billing.berrybyte.net
- View invoices and payment history
- Update payment methods and billing information
Security & Privacy
Account Security- Strong password requirements
- Two-factor authentication available
- Secure data encryption
- GDPR compliant data handling
- Minimal data collection
- Right to data deletion
Common Billing Tasks
Start Free Trial
Get started with a 2-day free trial to test our services
Upgrade Server
Scale up your server for more players or better performance
Cancel Service
End your subscription with flexible cancellation options
Resolve Pending Orders
Fix servers stuck in pending status
Refund Policy
We offer a 48-hour refund policy for all new orders:- Full refund available within 48 hours of purchase
- No questions asked policy
- Refunds processed within 3-5 business days
- Helps us improve our services with your feedback
Support & Assistance
Need help with your account or billing? We’re here to help: Live Chat Support- Available on berrybyte.net
- Instant assistance during business hours
- Technical and billing support
- support@berrybyte.net
- Detailed responses within 24 hours
- Perfect for complex issues
- Join our Discord server
- Community support and discussions
- Direct access to our team
Frequently Asked Questions
How do I change my payment method?
How do I change my payment method?
Login to your billing portal, select your service, and update your payment method in the billing section. Changes take effect on your next billing cycle.
Can I pause my subscription temporarily?
Can I pause my subscription temporarily?
We don’t offer subscription pausing, but you can cancel and restart anytime. Your server data is preserved for 7 days after cancellation, allowing easy reactivation.
What happens if my payment fails?
What happens if my payment fails?
We’ll attempt to charge your payment method 3 times over 7 days. If unsuccessful, your server will be suspended until payment is resolved. Contact support for assistance.
Do you offer discounts for multiple servers?
Do you offer discounts for multiple servers?
Yes! Contact our sales team for volume discounts on multiple servers or long-term commitments. We offer competitive pricing for communities and organizations.
How do I download my server data before canceling?
How do I download my server data before canceling?
Use the backup feature in your game panel to create a full server backup, then download it to your computer. This ensures you don’t lose any progress or configurations.
Related Resources
- Getting Started Guide - Complete server setup walkthrough
- Server Management - Understanding your control panel
- Game-Specific Guides - Optimize your specific game server
- Backup & Recovery - Protect your server data