> ## Documentation Index
> Fetch the complete documentation index at: https://docs.berrybyte.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> berrybyte's refund policy and how to request a refund.

We want every customer to have a smooth experience on berrybyte. If something doesn’t go as expected, our refund process is designed to be simple and transparent.

***

## 2-Day Refund Policy

We offer a **2-day (48 hour) refund window for any reason**.

If you request a refund within 48 hours of the charge, we will issue it.

This applies to:

* New subscriptions
* Renewals
* Plan upgrades

Your server will remain active until the refund is processed, unless you request immediate cancellation.

***

## Refunds After 2 Days

Refund requests made **after** the initial 2-day window may still be approved if there is a **clear billing error**, such as:

* A duplicate charge
* A charge higher than expected
* A subscription created by accident
* A renewal you attempted to cancel but system–side error prevented

If the charge was correct and the service was used, refunds past the 2-day window are typically not eligible.

***

## Refund Method

Refunds are issued to the **original payment method** by default.\
If you prefer, we can instead provide **account credit**, which:

* Never expires
* Can be used on any future berrybyte server
* Applies automatically at checkout

Just let us know your preference in the ticket.

***

## How to Request a Refund

To request a refund:

1. Go to **Support → Open a Ticket**
2. Select the **Billing** category
3. Include:
   * Invoice number
   * Server ID (if applicable)
   * Date of the charge
   * Whether you prefer a refund or account credit

Our team will review your request and get back to you promptly.

***

If you have questions about billing or charges on your account, feel free to [contact us](https://berrybyte.net/support) — we’re here to help.